Refund Policy

REFUNDS, CANCELLATION AND SHIPPING POLICY

We want our customers to be delighted with the beautiful fabrics that you order from us. We do our best to quality control all of our products, but occasionally we may miss something. If your order arrives with any damage or faults whatsoever or varies from a swatch you ordered, please get in touch with us, and we will replace or refund it immediately: sales@ethicalelementsme.com. Unfortunately, we are not able to offer returns or refunds on cut fabrics because you don’t like them. However, we request you to physically check our swatches beforehand to ensure your fabric is precisely how you viewed it on our website.
Find our full terms and conditions below:


TERMS AND CONDITIONS FOR ORDERS

  • We offer free shipping for all orders more than $100.
  • Our delivery partners service most areas in UAE but in the rare case your location is not serviceable, we will contact you separately to ship by the best alternative available.
  • All orders will be processed within 2-5 working days upon order confirmation.
  • Orders will not be shipped on weekends and public holidays.
  • Subject to delivery location there might be delays due to bad weather, natural disasters, festivals, or any other unforeseen circumstances.
  • Once your order has been shipped, you will receive an email notification with the courier and tracking details so that you can track your order online.
  • If you placed your order in the last 24 hours and wish to cancel it, please email: sales@ethicalelementsme.com with your order number, the date of purchase, your full name and address. You will find your order number on your order confirmation email.
  • As we aim to dispatch orders as soon as possible, sometimes we may have sent your order before you call or email. In that case, please wait for your product to arrive and follow the returns instructions below. If your product falls under any of the non-cancellable criteria, we regret that we will not be able to offer you a return.
  • If a fabric is being manufactured in a design or quantities specifically for you, we regret that once production of that order has begun, we cannot cancel it or refund your payment. Similarly, if a fabric has already been cut from the roll to fulfil your order, we are unable to offer a refund.
  • A large proportion of our fabrics are hand spun, dyed and woven. We want our materials to exceed your expectations and strive to manufacture our textiles to a consistent specification. However, the nature of handwoven fabrics means that it can be difficult to exactly replicate the colour and handling qualities from batch to batch. These irregularities are part of the beauty of unique, handmade, artisanal textiles. Our handwoven materials are often produced in smaller lengths (instead of one long roll, as most conventional machine-woven fabrics). We will contact you if the available amounts are not in one piece.

RETURNS, REFUNDS AND EXCHANGES
IMPORTANT: Please note that the following items are non-cancellable, non-returnable and non-refundable:

  • Fabrics that have been handwoven to order*.
  • Fabrics cut from a roll (unless faulty)*.
  • Bespoke fabrics* or any item made specifically to the customer’s order, including homewares that are made up in your own choice of fabric or material. Please make sure you understand if a product is considered “bespoke” before you purchase it. 
  • Personalised items that are specially made or ordered, with your choice of name, fabric, message or other customised aspects.
  • Postage & packaging costs (if an item has already been dispatched).

    *If you have any doubt about the fabric you are ordering, please order a sample swatch first.

Returns

  • We want you to be happy with the goods and services that you receive from us.
  • Any product for which you would like a refund must be returned within seven days. We will not be able to refund any goods after this period.
  • Items for refund must be returned in good condition and in original packaging, where appropriate, unless faulty.
  • You must NOT destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us.

    The cost of return postage will be at your expense unless the goods are faulty.


Refunds
We will refund you within 28 days of receipt of the returned goods (though, of course, we strive to do it immediately) as long as you have followed all of the procedures and timeframes above and below. Refunds will be made to your bank account or credit or debit card via Stripe or bank transfer. Please note, some banks may take 2-3 days to clear refunds, though you will receive an email notification for any refunds made.


Note: as our stock fulfilment service can not calculate partial metres, if we are refunding for an increment, we may refund the amount from the overall payment, and so the refund notification you get may state your refund is on postage, for instance. If you require a formal invoice and refund notice, email us, and we’ll produce an invoice for you depicting the correct refund details.


If Your Order Does Not Arrive
In the unlikely event that your order does not arrive, you must notify us of the missing package within three weeks, especially if you have opted for an untracked shipping method. Upon notification of the lost order, we will endeavour to locate the package.

If we are unable to locate the parcel, we will replace the order for you or offer you a refund while we process a claim with the shipping partner. Unfortunately, we cannot refund orders after three weeks from dispatch, as we will no longer be able to trace any missing packages. Exceptions can be made if tracking information or a receipt to prove the parcel is being returned to us is provided. Once the package is returned to our warehouse, we will notify you of the return and offer to resend or refund the order.

If the parcel was not delivered due to a fault when inputting your address at checkout or not accepted after failed delivery attempts, we will be more than happy to resend this to you. We ask that you cover the cost of re-posting the parcel back out to you in this instance.


How to return a product

  • If you are eligible to return your product, you must notify us by emailing sales@ethicalelementsme.com. As we hold our stock in different locations, we will confirm the return address with you. Please ensure that you agree with us when and how you will return the goods within seven days. If you believe the goods are faulty, then you must explain this at this time.
  • You must NOT destroy or dispose of any product, even if it is defective – or start using it as you’ll be liable to cover the cost.
  • All goods must be returned appropriately packed. Please note, the cost of return postage will be at your expense unless the goods are faulty (in which case, please use an economical postal service as we are a small business and so should ideally keep costs at a minimum). Please email us a copy/photo of the proof of posting. We will add the expense to deliver the item back in the refund on any faulty order. Please include with the returned goods your full contact details, a note stating the reason for return and specify any agreed exchange if appropriate – or otherwise, your invoice with this information noted on it.
  • Once we have received the returned product, subject to the terms of this policy and terms & conditions for shoppers on this website, we will issue a refund of your order payment.


Exchanges

If your order is faulty, EELEMENTS TEXTILE TRADING LLC may offer an exchange of in-stock fabric, subject to availability and prior agreement. This offer is not available on non-faulty items, and any exchanges are at our discretion.


Faulty items
If you believe that your item is faulty, i.e. different colour, marked, nicked or damaged, please email us at sales@ethicalelementsme.com explaining the situation. Photos are always helpful; however, our ticket desk doesn’t allow images of more than 1MB to be sent, so please ensure they are resized/at a lower resolution. We will assess the photos and information and come to a conclusion on an individual basis.

Disclaimer
This information summarises the main terms of our returns policy. However, we do not warrant or guarantee that the information set out above will apply to the goods or services you have purchased. If in doubt, please get in touch before purchasing: sales@ethicalelementsme.com. We are not responsible in any way whatsoever for any loss or damages you may suffer in relation to the information set out above, our returns or refunds policies or in relation to any goods or services you purchase or return.

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Bamboo

The fast growing grass has made its mark as an eco-crop. From construction to homewares to fabrics, bamboo is having its moment in the limelight. But given that some claims associated with bamboo have been disputed, such as its sustainability, UV protection, and antibacterial properties, is it really the miracle crop many are claiming it to be? Is bamboo fabric sustainable?

Bamboo itself can be a highly sustainable crop, if grown under the right conditions. While most bamboo fabrics on the market are a form of rayon where the manufacturing process is intensive and involves harmful chemicals, recent years have seen an improvement in how these chemicals are managed, which is a step in the right direction. Bamboo fabrics are certainly a step up from polyester and conventional cotton, so as long as the brand is transparent about its origins, it can be a safe bet as a more sustainable option.

  • One can wash bamboo fabric by hand or in a washing machine, but it is absolutely important to use only cold water, never warm or hot water during this process (maximum recommended temperature: 60°C).
  • Wash bamboo clothes after turning them inside out, for best results.
  • Use a minimal amount of soap, and wash gently along with other clothes of similar colors, in short cycles.
  • It is important to rinse the clothes well to get rid of all the soap.
  • Never use softener or bleach on these clothes as they significantly reduce its life.
  • The cloth should never be dried in direct, strong sunlight, as this can cause permanent damage.
  • Bamboo fabric should never be dried in a machine dryer, as this causes it to shrink and lose shape rapidly.
  • Dry cleaning bamboo fabrics should be avoided as far as possible.

Modal

Modal is manufactured from cellulose using chemical processing, just as are bamboo, rayon (viscose) and lyocell. In the case of modal, the cellulose comes from softwood trees.  The manufacturing process is closed loop, which means that the chemicals used in processing are captured and reused. The small amount of discharged is considered non-hazardous. The finished textile is biodegradable and also takes well to natural dyes, eliminating the need for more harmful chemical dyes. Although in most cases modal is still dyed with conventional chemical dyes.

  • Beech trees are harvested, chipped, and cellulose is extracted from the pulp.
  • Next, the cellulose is made into sheets, which are soaked in sodium hydroxide.
  • Those sheets are broken into smaller pieces, which are soaked in carbon disulfate. This produces sodium cellulose xanthate.
  • Cellulose xanthate is soaked in sodium hydroxide again. The subsequent liquid solution is put through a spinneret, which is a device with a series of holes that help create fibers.
  • The created fibers are soaked in sulfuric acid to form yarn. Once washed, bleached, and dried, the yarn is loaded onto spools.
  • From there, the yarn can be woven or knit into a fabric to form modal.
Good news Modal can be washed in the washing machine with warm water. But if you know me, you know I prefer cold, it uses way less energy. It can also be machine dried (use the gentle cycle), but I highly recommend air drying your clothes. I’ve got a whole guide on how to do it right. Never use bleach on delicates fabrics, it breaks down the fibres and I always recommend using more natural, eco-friendly detergents for all your clothing. You can think of the care in the same way you would good linen. If you have lingerie or undies made from Modal, hand wash or use a mesh washing bag.

Organic Linen

Organic linen comes from a flax plant that is farmed without any use of toxic chemicals at the farming or processing stage.
The flax plant usually grows naturally in Western Europe, in temperate climates.

  • We recommend always using a low temperature or cold wash.
  • Use gentle detergents that are environmentally safe, and use a washable garment bag for particularly delicate items. Do not use fabric conditioner.
  • For stains, pre-soak and do not use an iron until the stain is completely gone.
  • Wash inside out and with like colors.
  • Do NOT wash with garments that have Velcro or zippers to avoid abrasion marks.
  • Always air dry when you can.
  • If you must iron, use a medium temperature iron and test on an inconspicuous piece first.
Organic linen is made from flax, a natural raw material. Flax is a recyclable fiber that does not need irrigation. It also requires almost no chemical treatment. All parts of the flax plant are used, ensuring no waste.

Peace Silk

During the production of conventional silk, the cocoons are boiled or steamed in a process known as stifling, which kills the silkworm to prevent it from piercing its way out of the casing and breaking the thread into shorter filaments. In 1990, Indian sericulturist Kusuma Rajaiah came up with a way to produce silk without harming the silkworms which gave birth to Ahimsa silk, also known as peace silk (ahimsa means non-violent). The principle of peace silk is to allow the silkworm to emerge from its cocoon before the silk thread is harvested.

  • When not in use keep it protected in a cloth bag. The easiest step to care for organic silk. (all our scarves are delivered in a dust bag use that to keep your piece protected).
  • If necessary, before use you can iron out your scarf or cape. This removes the wrinkles if any.
  • You may store it rolled up in your dust bag instead of folding to avoid creasing but it is not necessary.
  • It is best to be worn multiple times because it is not the closest garment to your body, and then dry cleaned if necessary. No need to dry clean after every use.
  • It is enough to just air and shade dry. If required iron with a regular iron on medium heat for optimal sanitization.
  • Try not to spray your perfume or any other aerosol, e.g. hair spray on your silk item.

Peace silk is exactly the same as regular silk, the only difference is during the production of traditional silk, the silkworm is boiled alive but with Peace Silk the top of the cocoon is gently cut open to allow the developing moth to escape and to finish its natural lifecycle outside of the cocoon. It is a very peaceful, non-violent way of harvesting silk and a final product that cannot be duplicated by machines.

Organic Hemp

Hemp fabric gives all the softness of other natural textiles, but with a strength that is an amazing 3 times higher than cotton.
This unique durability makes it uniquely hard-wearing and long-lasting.

  • We recommend always using a low temperature or cold wash.
  • Use gentle detergents that are environmentally safe, and use a washable garment bag for particularly delicate items. Do not use fabric conditioner.
  • For stains, pre-soak and do not use an iron until the stain is completely gone.
  • Wash inside out and with like colors.
  • Do NOT wash with garments that have Velcro or zippers to avoid abrasion marks.
  • Always air dry when you can.
  • If you must iron, use a medium temperature iron and test on an inconspicuous piece first

Hemp fabric is a long-lasting and durable fabric which is made from the long strands of fiber that make up the stalk of the plant.
These fibers are separated from the bark through a process called “retting.”
The retted fibers are then spun together to produce a continuous thread (or yarn) that can be woven into a fabric.

Recycled Polyster

Recycled Polyester, much like traditional polyester, is a man-made fabric.
However, recycled polyester is made from recycled plastic such as plastic bottles.

  • We recommend always using a low temperature or cold wash.
  • Use gentle detergents that are environmentally safe, and use a washable garment bag for particularly delicate items.
  • Wash inside out and with like colors.
  • Always air dry when you can.
  • Should not have to be ironed, but if you do, use a medium temperature iron and test on an inconspicuous piece first.

Recycled polyester is made by breaking down used plastic into small, thin chips. These thin pieces and chips are then melted down further and spun into yarn, which is then made into fabric.