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Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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Bamboo

Bamboo itself can be a highly sustainable crop, if grown under the right conditions.

There are a wide variety of textiles derived from the bamboo plant that are called bamboo fabric which has been used for thousands of years ( for infrastructure, medicinal use and for paper).

Bamboo fabric possesses antibacterial as well as UV protection properties.

In order to produce bamboo fabric of the highest quality, cellulose is not extracted during production. The bamboo fibers are instead coated with a natural enzyme before being washed and spun into yarn.

Often called bamboo linen, this fabric has a silky texture and is made from silky yarn.

This method makes bamboo fabric that is strong, durable, and environmentally friendly.

  • One can wash bamboo fabric by hand or in a washing machine, but it is absolutely important to use only cold water, never warm or hot water during this process (maximum recommended temperature: 60°C).
  • Wash bamboo clothes after turning them inside out, for best results.
  • Use a minimal amount of soap, and wash gently along with other clothes of similar colors, in short cycles.
  • It is important to rinse the clothes well to get rid of all the soap.
  • Never use softener or bleach on these clothes as they significantly reduce its life.
  • The cloth should never be dried in direct, strong sunlight, as this can cause permanent damage.
  • Bamboo fabric should never be dried in a machine dryer, as this causes it to shrink and lose shape rapidly.
  • Dry cleaning bamboo fabrics should be avoided as far as possible.
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Modal

Modal is manufactured from cellulose using chemical processing, just as are bamboo, rayon (viscose) and lyocell. In the case of modal, the cellulose comes from softwood trees.  The manufacturing process is closed loop, which means that the chemicals used in processing are captured and reused. The small amount of discharged is considered non-hazardous. The finished textile is biodegradable and also takes well to natural dyes, eliminating the need for more harmful chemical dyes. Although in most cases modal is still dyed with conventional chemical dyes.

  • Beech trees are harvested, chipped, and cellulose is extracted from the pulp.
  • Next, the cellulose is made into sheets, which are soaked in sodium hydroxide.
  • Those sheets are broken into smaller pieces, which are soaked in carbon disulfate. This produces sodium cellulose xanthate.
  • Cellulose xanthate is soaked in sodium hydroxide again. The subsequent liquid solution is put through a spinneret, which is a device with a series of holes that help create fibers.
  • The created fibers are soaked in sulfuric acid to form yarn. Once washed, bleached, and dried, the yarn is loaded onto spools.
  • From there, the yarn can be woven or knit into a fabric to form modal.
Good news Modal can be washed in the washing machine with warm water. But if you know me, you know I prefer cold, it uses way less energy. It can also be machine dried (use the gentle cycle), but I highly recommend air drying your clothes. I’ve got a whole guide on how to do it right. Never use bleach on delicates fabrics, it breaks down the fibres and I always recommend using more natural, eco-friendly detergents for all your clothing. You can think of the care in the same way you would good linen. If you have lingerie or undies made from Modal, hand wash or use a mesh washing bag.
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Organic Linen

Organic linen comes from a flax plant that is farmed without any use of toxic chemicals at the farming or processing stage.
The flax plant usually grows naturally in Western Europe, in temperate climates.

  • We recommend always using a low temperature or cold wash.
  • Use gentle detergents that are environmentally safe, and use a washable garment bag for particularly delicate items. Do not use fabric conditioner.
  • For stains, pre-soak and do not use an iron until the stain is completely gone.
  • Wash inside out and with like colors.
  • Do NOT wash with garments that have Velcro or zippers to avoid abrasion marks.
  • Always air dry when you can.
  • If you must iron, use a medium temperature iron and test on an inconspicuous piece first.
Organic linen is made from flax, a natural raw material. Flax is a recyclable fiber that does not need irrigation. It also requires almost no chemical treatment. All parts of the flax plant are used, ensuring no waste.
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Milk

The milk fiber has been widely used in sweaters, underwear, garments, home textiles and other
fields, milk fiber products are quite welcome to consumers for the excellent properties of milk fiber super soft,anti-allergy, Eco-friendly, healthy and comfortable.

The most specific characteristics of milk protein fiber are skin-nourishing and bacteria-fighting.

Milk fiber is made from milk casein instead of fresh milk. It is new generation of innovative Fiber & a kind of synthetic Fiber created through bio-engineering method with biological health benefits which has passed international ecological certification of OEKO-tex standard 100.

Since they contain acrylic, however, semi-synthetic forms of this fabric can only be washed in cold or warm water.

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Organic Hemp

Hemp fabric gives all the softness of other natural textiles, but with a strength that is an amazing 3 times higher than cotton.
This unique durability makes it uniquely hard-wearing and long-lasting.

  • We recommend always using a low temperature or cold wash.
  • Use gentle detergents that are environmentally safe, and use a washable garment bag for particularly delicate items. Do not use fabric conditioner.
  • For stains, pre-soak and do not use an iron until the stain is completely gone.
  • Wash inside out and with like colors.
  • Do NOT wash with garments that have Velcro or zippers to avoid abrasion marks.
  • Always air dry when you can.
  • If you must iron, use a medium temperature iron and test on an inconspicuous piece first

Hemp fabric is a long-lasting and durable fabric which is made from the long strands of fiber that make up the stalk of the plant.
These fibers are separated from the bark through a process called “retting.”
The retted fibers are then spun together to produce a continuous thread (or yarn) that can be woven into a fabric.

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Recycled Polyster

Recycled Polyester, much like traditional polyester, is a man-made fabric.
However, recycled polyester is made from recycled plastic such as plastic bottles.

  • We recommend always using a low temperature or cold wash.
  • Use gentle detergents that are environmentally safe, and use a washable garment bag for particularly delicate items.
  • Wash inside out and with like colors.
  • Always air dry when you can.
  • Should not have to be ironed, but if you do, use a medium temperature iron and test on an inconspicuous piece first.

Recycled polyester is made by breaking down used plastic into small, thin chips. These thin pieces and chips are then melted down further and spun into yarn, which is then made into fabric.

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