Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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Bamboo

The fast growing grass has made its mark as an eco-crop. From construction to homewares to fabrics, bamboo is having its moment in the limelight. But given that some claims associated with bamboo have been disputed, such as its sustainability, UV protection, and antibacterial properties, is it really the miracle crop many are claiming it to be? Is bamboo fabric sustainable?

Bamboo itself can be a highly sustainable crop, if grown under the right conditions. While most bamboo fabrics on the market are a form of rayon where the manufacturing process is intensive and involves harmful chemicals, recent years have seen an improvement in how these chemicals are managed, which is a step in the right direction. Bamboo fabrics are certainly a step up from polyester and conventional cotton, so as long as the brand is transparent about its origins, it can be a safe bet as a more sustainable option.

  • One can wash bamboo fabric by hand or in a washing machine, but it is absolutely important to use only cold water, never warm or hot water during this process (maximum recommended temperature: 60°C).
  • Wash bamboo clothes after turning them inside out, for best results.
  • Use a minimal amount of soap, and wash gently along with other clothes of similar colors, in short cycles.
  • It is important to rinse the clothes well to get rid of all the soap.
  • Never use softener or bleach on these clothes as they significantly reduce its life.
  • The cloth should never be dried in direct, strong sunlight, as this can cause permanent damage.
  • Bamboo fabric should never be dried in a machine dryer, as this causes it to shrink and lose shape rapidly.
  • Dry cleaning bamboo fabrics should be avoided as far as possible.

Modal

Modal is manufactured from cellulose using chemical processing, just as are bamboo, rayon (viscose) and lyocell. In the case of modal, the cellulose comes from softwood trees.  The manufacturing process is closed loop, which means that the chemicals used in processing are captured and reused. The small amount of discharged is considered non-hazardous. The finished textile is biodegradable and also takes well to natural dyes, eliminating the need for more harmful chemical dyes. Although in most cases modal is still dyed with conventional chemical dyes.

  • Beech trees are harvested, chipped, and cellulose is extracted from the pulp.
  • Next, the cellulose is made into sheets, which are soaked in sodium hydroxide.
  • Those sheets are broken into smaller pieces, which are soaked in carbon disulfate. This produces sodium cellulose xanthate.
  • Cellulose xanthate is soaked in sodium hydroxide again. The subsequent liquid solution is put through a spinneret, which is a device with a series of holes that help create fibers.
  • The created fibers are soaked in sulfuric acid to form yarn. Once washed, bleached, and dried, the yarn is loaded onto spools.
  • From there, the yarn can be woven or knit into a fabric to form modal.
Good news Modal can be washed in the washing machine with warm water. But if you know me, you know I prefer cold, it uses way less energy. It can also be machine dried (use the gentle cycle), but I highly recommend air drying your clothes. I’ve got a whole guide on how to do it right. Never use bleach on delicates fabrics, it breaks down the fibres and I always recommend using more natural, eco-friendly detergents for all your clothing. You can think of the care in the same way you would good linen. If you have lingerie or undies made from Modal, hand wash or use a mesh washing bag.

Organic Linen

Organic linen comes from a flax plant that is farmed without any use of toxic chemicals at the farming or processing stage.
The flax plant usually grows naturally in Western Europe, in temperate climates.

  • We recommend always using a low temperature or cold wash.
  • Use gentle detergents that are environmentally safe, and use a washable garment bag for particularly delicate items. Do not use fabric conditioner.
  • For stains, pre-soak and do not use an iron until the stain is completely gone.
  • Wash inside out and with like colors.
  • Do NOT wash with garments that have Velcro or zippers to avoid abrasion marks.
  • Always air dry when you can.
  • If you must iron, use a medium temperature iron and test on an inconspicuous piece first.
Organic linen is made from flax, a natural raw material. Flax is a recyclable fiber that does not need irrigation. It also requires almost no chemical treatment. All parts of the flax plant are used, ensuring no waste.

Peace Silk

During the production of conventional silk, the cocoons are boiled or steamed in a process known as stifling, which kills the silkworm to prevent it from piercing its way out of the casing and breaking the thread into shorter filaments. In 1990, Indian sericulturist Kusuma Rajaiah came up with a way to produce silk without harming the silkworms which gave birth to Ahimsa silk, also known as peace silk (ahimsa means non-violent). The principle of peace silk is to allow the silkworm to emerge from its cocoon before the silk thread is harvested.

  • When not in use keep it protected in a cloth bag. The easiest step to care for organic silk. (all our scarves are delivered in a dust bag use that to keep your piece protected).
  • If necessary, before use you can iron out your scarf or cape. This removes the wrinkles if any.
  • You may store it rolled up in your dust bag instead of folding to avoid creasing but it is not necessary.
  • It is best to be worn multiple times because it is not the closest garment to your body, and then dry cleaned if necessary. No need to dry clean after every use.
  • It is enough to just air and shade dry. If required iron with a regular iron on medium heat for optimal sanitization.
  • Try not to spray your perfume or any other aerosol, e.g. hair spray on your silk item.

Peace silk is exactly the same as regular silk, the only difference is during the production of traditional silk, the silkworm is boiled alive but with Peace Silk the top of the cocoon is gently cut open to allow the developing moth to escape and to finish its natural lifecycle outside of the cocoon. It is a very peaceful, non-violent way of harvesting silk and a final product that cannot be duplicated by machines.

Organic Hemp

Hemp fabric gives all the softness of other natural textiles, but with a strength that is an amazing 3 times higher than cotton.
This unique durability makes it uniquely hard-wearing and long-lasting.

  • We recommend always using a low temperature or cold wash.
  • Use gentle detergents that are environmentally safe, and use a washable garment bag for particularly delicate items. Do not use fabric conditioner.
  • For stains, pre-soak and do not use an iron until the stain is completely gone.
  • Wash inside out and with like colors.
  • Do NOT wash with garments that have Velcro or zippers to avoid abrasion marks.
  • Always air dry when you can.
  • If you must iron, use a medium temperature iron and test on an inconspicuous piece first

Hemp fabric is a long-lasting and durable fabric which is made from the long strands of fiber that make up the stalk of the plant.
These fibers are separated from the bark through a process called “retting.”
The retted fibers are then spun together to produce a continuous thread (or yarn) that can be woven into a fabric.

Recycled Polyster

Recycled Polyester, much like traditional polyester, is a man-made fabric.
However, recycled polyester is made from recycled plastic such as plastic bottles.

  • We recommend always using a low temperature or cold wash.
  • Use gentle detergents that are environmentally safe, and use a washable garment bag for particularly delicate items.
  • Wash inside out and with like colors.
  • Always air dry when you can.
  • Should not have to be ironed, but if you do, use a medium temperature iron and test on an inconspicuous piece first.

Recycled polyester is made by breaking down used plastic into small, thin chips. These thin pieces and chips are then melted down further and spun into yarn, which is then made into fabric.